Smart Metering & Energy Billing Platform

Meter Data Management Module

The meter data management module collects data from the concentrator and makes it available to the billing system. It captures and provides:

• 15-minute instantaneous data from all meters for seven parameters: cumulative energy, cumulative apparent energy (as applicable), power, current, voltage, power factor and frequency.
• Monthly billing survey data for cumulative energy and maximum demand.

Billing Module

Collects data from the meter data management module, calculates energy consumption and billing determinants, and makes energy and billing data available to admin and end users. Functionality includes tariff setup, bill format setup, bill adjustment, occupation billing and vacation billing. The system supports both postpaid and prepaid functionality as required.

Occupation and Vacation Module

Supports occupation / vacation processes and billing reports. The software collects data from the DCU and provides data access to staff as well as occupants.

Admin Website and Mobile App

A dedicated website for the admin team to view all data and information. Designated users of the client organisation have admin access to the application, and staff can access key information on an Android mobile app (for admin use).

Customer Portal

A customer portal where residents / occupants log in to view their own energy and billing data, with Android and iOS mobile apps to monitor consumption and balance on a regular basis.

Energy Accounting Module

Accounts for total energy block-wise and facility-wise, and calculates unaccounted energy where a total energy meter is available.

Communication Module

Communicates energy data and bills via print, email and SMS.

Meter Master Data

Maintains a meter master data repository and supports the meter replacement process.

Excel Export

Exports metering and billing data in Excel format.

Customer Care Module

Users log complaints through the software. Our team monitors complaints and carries out the necessary activities for resolution.

Meter Installation Module

An app-based installation module where meter installations or changes are captured on the app itself, and readings can be demonstrated to the user on the app if required.

Activities Communication

Communicates activities such as occupation, vacation, meter change and personal detail changes to the user as well as the department by email.