Privacy Policy

1. Who We Are

This website is operated by NEXVOLT POWER SOLUTIONS PRIVATE LIMITED ("NexVolt", "we", "us", or "our"), based in Ghaziabad, Uttar Pradesh, India. NexVolt is engaged in the business of designing, installing, and operating electric vehicle charging infrastructure. We recognise the importance of protecting your privacy, and this Policy describes how we collect, use, share, and protect information gathered through this website and other offline sources such as phone or email enquiries.

By visiting and/or using this website, you confirm that you have read this Privacy Policy and agree to it. If you do not agree with this Policy, please do not use this website.

2. Scope

This Policy applies to visitors of this website and to individuals who submit an enquiry or partnership application through our contact forms. It does not cover information practices of third-party websites that this site may link to, or of third-party payment processors, charging network operators, or hardware vendors who may separately collect information while you use a physical NexVolt charging station — those are governed by their own privacy notices.

3. Information We Collect

We collect the following categories of information:

• Contact data — name, company name, email address, phone number, and property or site location, when you submit an inquiry or partnership application.
• Message content — any details, files, or attachments you choose to include with your enquiry.
• Technical & usage data — anonymised, aggregate data such as approximate location (country/city level), device and browser type, referring page, pages viewed, and page-load performance, collected automatically via website analytics (see Section 4).

We do not require account registration to browse this website, and we do not collect payment card numbers, expiry dates, or CVV data through this site.

4. Cookies & Website Analytics

We use Vercel Web Analytics and Speed Insights to understand how visitors use this site. These tools are cookieless — they do not set cookies or use browser storage, and they do not track individuals across different websites. The data collected is anonymous and aggregate: page views, referrers, approximate location, device type, and page-load performance. We cannot identify individual visitors from this data, and no cookie-consent banner is required for its use. This website does not otherwise use advertising or tracking cookies.

5. How We Use Your Information

We use the information we collect, in compliance with applicable law, to:

• respond to enquiries and evaluate partnership applications;
• design, deliver, and support EV charging installation and maintenance services;
• understand and improve how visitors use this website;
• maintain business records and comply with legal obligations; and
• protect this website and our business from misuse, fraud, or security incidents.

We do not use your information for automated decision-making that produces legal or similarly significant effects, and we do not sell your personal information to third parties.

6. Sharing & Third-Party Services

We do not sell or rent your personal information. We share information only with service providers who help us operate this website and respond to enquiries, under obligations consistent with this Policy:

• Resend — delivers inquiry form submissions to our team by email.
• Vercel — hosts this website and provides cookieless analytics and performance monitoring.

We may also disclose information where required by law, regulation, or a valid order of a court or government authority having jurisdiction over us, or to protect the rights, property, or safety of NexVolt, our users, or the public.

7. Data Transfer & Storage

Our service providers may store and process information on servers located outside India. Where this occurs, we take reasonable steps to ensure such transfers comply with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000 and rules made thereunder.

8. Data Retention

Inquiry data is retained only as long as necessary to respond to your request, deliver our services, and maintain business and tax records as required by law. Analytics data is retained according to our Vercel Analytics plan's retention window. When retention is no longer necessary, we take reasonable steps to delete or anonymise the information.

9. Data Security

We take reasonable technical and organisational measures to protect the information we hold, including transport encryption (HTTPS) and restricted access to inquiry data. However, no website, internet transmission, or computer system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping confidential any information you choose to share with us over email or phone.

10. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may ask us to:

• confirm whether we hold personal information about you, and provide a copy of it;
• correct inaccurate or incomplete personal information;
• delete personal information you have submitted to us; and
• withdraw any consent you previously gave, where processing is based on consent.

To exercise any of these rights, contact us at Nexvolt95@gmail.com. We aim to respond to verified requests within a reasonable time and in any event within the period required by applicable law. These rights are subject to exceptions permitted by law — for example, where fulfilling a request would reveal information about another person or where we are required to retain information for legal or regulatory reasons.

11. Children's Privacy

This website is intended for business and property-owner audiences and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Third-Party Links

This website may contain links to third-party websites, such as social media profiles. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date, and, where required by law, provide additional notice of material changes.

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details for grievances regarding this Policy are:

Grievance Officer: Grievance Officer name pending — update in content/company.ts
Email: Nexvolt95@gmail.com

15. Contact

For any questions about this Policy or how we handle your information, contact us at Nexvolt95@gmail.com or +91 95554 91904.